Here is the translation of the provided text from Spanish to English:
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Processing Order
We need 1-2 business days to process your order to ensure that the watches are functioning before shipping.
Delivery Time
The delivery time for European countries will be around 15 days. (The arrival time of the package depends on the transportation situation of the logistics company).
Notice: For all European countries, to ensure the package passes through customs safely, our package will first be delivered to Germany, which means it cannot be tracked online for approximately 8-12 days before arriving in Germany, and can only be tracked after it arrives in Germany for transshipment.
For countries such as the USA, Australia, and most South American countries, it will be 10 days.
Tracking
After we send the package, the customer will receive a confirmation email with a tracking number. Please track it at http://www.17track.net/ for Express information, http://www.ems.com.cn/english.html for EMS information, or http://www.cn.dhl.com/en.html for DHL information.
Online tracking can track your package at different stages. If you can’t track it, please try again one or two days later, or request help from our customer service.
Returns Policy
Within 14 days (from the day the goods are signed for/received), if you request a return of the purchased item, it can be returned and refunded under the following conditions. Products must be returned in their original packaging, meaning they must not be used (except for trying), worn, unwrapped, damaged, scratched, or tampered with. All returns are at the customer’s expense.
When we receive the returned products intact, we will deduct 20 EUR from the shipping and delivery cost for the time we spent sending it and then issue a refund.
Please note that after 14 days, we may not issue a refund, but an exchange may be acceptable.
Please note that refunds do not apply to watches that have suffered physical damage caused by Customs. If that is the case, an exchange will be advisable.
Exchanges
Within 14 days (from the day the goods are signed for/received), if you find that the products you purchased do not satisfy you, you can return them and replace them under the following conditions:
Products must be returned in their original packaging, meaning they must not be used (except for trying), worn, unwrapped, damaged, scratched, or tampered with. All returns are at the customer’s expense.
When we receive the returned products intact, we will replace them with new ones and send them back to you.
Since there are shipping costs involved, please understand that we must charge you about 20 EUR as a shipping and handling fee before we send you the replacement item.
Exchanges will be subject to adjustment for price differences (if any).
Please note that if you wish to replace the item after the 14-day guarantee period, we suggest you contact us directly to proceed with processing.
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If you need any further assistance or specific adjustments, feel free to ask!